STEP 1. Enter Your Registered Information

Change your password for the Smooz ticketless service. Enter your customer ID or registered email address, and your date of birth. Then, select the "Send Email" button.

  • This procedure changes your password for the Smooz ticketless service only. It does not change the password used to log in to the SEIBU PRINCE CLUB. To change your password for the SEIBU PRINCE CLUB, you will need to perform a separate procedure.
  • If you enter an email address other than your registered email address, the email for changing your password will not be sent to the email address you enter here.
Enter Your Registered Information
Customer ID [halfwidth numeric characters] or
Registered Email Address [halfwidth alphanumeric characters and symbols] Required
Date of Birth [halfwidth numeric characters] Required
- - (YYYY-MM-DD)
* Select the "Send Email" button, and the email for changing your password will be sent from "info@smooz.jp" to your registered email address. If you do not receive the email, settings on the device you are using might be configured to identify and block the email as spam. Please configure settings to allow emails from the aforementioned address to be received.