SEIBU RAILWAY Smooz E-ticketing Service Terms of Use Article 1 (Scope of Application) 1. These Terms of Use apply to the use of the SEIBU RAILWAY Smooz E-ticketing Service (hereinafter referred to as the “Service”) provided by SEIBU RAILWAY Co., Ltd. (hereinafter referred to as “the Company”). 2. Regarding matters not established in these Terms of Use, the Regulations on Passenger Operations, etc., of the Company apply to Laview, Red Arrow, and Haijima Liner trains. The Regulations on Passenger Operations, etc., of the Company, Tokyo Metro Co., Ltd., TOKYU RAILWAYS, and Yokohama Minatomirai Railway Company (hereinafter collectively referred to as “the Companies”) apply to the S-TRAIN. Article 2 (Definition of Terms) The terms used in these Terms of Use are defined as follows: (1) User: A customer who uses the Service after agreeing to these Terms of Use. (2) Staff: The Companies’ staff. (3) Trains: Laview, Red Arrow, S-TRAIN, and Haijima Liner trains. (4) Limited-Express Ticket: A limited-express ticket required to board Laview and Red Arrow trains, as stipulated by the Company’s Regulations on Passenger Operations, etc. (5) Reserved-Seat Ticket: A reserved-seat ticket required to board a Haijima Liner train, as stipulated by the Company’s Regulations on Passenger Operations, etc., or a reserved-seat ticket required to board the S-TRAIN, as stipulated by the Companies’ Regulations on Passenger Operations, etc. (6) E-ticket: A digital version of a Limited-Express Ticket or Reserved-Seat Ticket, which can be purchased through the Service. (7) Ticket Vending Machine: A ticket machine that sells Limited-Express Tickets and Reserved-Seat Tickets. (8) Ticket Counter: A ticket counter that sells Limited-Express Tickets and Reserved-Seat Tickets. (9) Smartphone: A smartphone that can connect to the internet. (10) PC: A computer or tablet device that can connect to the internet. (11) Website: The website for the Service. (12) Credit Card: A Saison card, UC card, Visa card, Mastercard card, JCB card, American Express card, or Diners Club card, which can be registered by a User. (13) Security Code: The three- or four-digit number typically displayed on the back of a Credit Card. (This differs from the credit card number.) (14) Cashless Payment: The PayPay cashless service provided by PayPay Corporation. (15) Seating Map: The seating chart that a User uses to specify a seat number when purchasing an E-ticket. (16) Wheelchair-accessible seat: Refers to a seat equipped with functions and enough space for passengers who use wheelchairs to use the train comfortably. (17) Wheelchair caregiver seat: Refers to a designated seat near a wheelchair-accessible seat and intended for caregivers accompanying passengers who use wheelchairs. Article 3 (Translation of the Website and these Terms of Use) The Website for the Service and the Terms of Use are available in Japanese and as English, Traditional Chinese, Simplified Chinese, and Korean translations of the Japanese text. However, should any discrepancies arise between a translated Website and the Japanese Terms of Use, the Japanese wording will prevail. Article 4 (Outline of the Service) 1. A User uses the Service by accessing the Website provided by the Company. 2. The User can purchase E-tickets. 3. The User can board the Train specified by an E-ticket without receiving a Limited-Express Ticket or Reserved-Seat Ticket from a Ticket Counter or Ticket Vending Machine. Article 5 (Available Hours) 1. The Service is available from 5:00 a.m. to 2:00 a.m. on the following day. 2. The Company might suspend the Service for maintenance or other purposes. The hours of suspension of the Service and other details will be announced mainly through the Website. Article 6 (Entry of User Information) When using the Service, after agreeing to these Terms of Use, a User can perform the procedures for purchasing E-tickets by entering the following information (hereinafter referred to as “User Information”). (1) Email address (2) Phone number Article 7 (Purchasing E-tickets) The Service handles the purchase of E-tickets as follows: (1) A User can purchase E-tickets starting from 7:00 a.m. on the day one month prior to the day they wish to board a Train, until ten minutes prior to the scheduled departure time of the Train. Note, however, that the User must select the “Send Email” button as part of the purchasing procedure at least 20 minutes prior to the scheduled departure time. Also note that the User can only specify a seat number by using the Seating Map up to 20 minutes prior to the scheduled departure time. (2) A single User can purchase E-tickets for a maximum of four seats in a single operation. (3) A single User can enter the same User Information to purchase a maximum of four E-tickets within the Service. Article 8 (Payment Methods) 1. The payment methods that can be used to purchase E-tickets through the Service are as follows. Neither payment method can be combined with the other payment method to purchase E-tickets. (1) Credit Card (2) Cashless Payment 2. Only a Credit Card in the User’s possession (limited to cards under the same full name as that of the User) can be used. Debit cards and prepaid credit cards cannot be registered. When using a Credit Card, the User must enter the Security Code and the 3D Secure password. (3D Secure is an authentication system managed by Credit Card companies. Depending on the judgment of the Credit Card company, the User might not be required to enter a password.) 3. The use of Cashless Payment is handled in accordance with the terms of use, guidelines, and other rules stipulated by the Cashless Payment provider. Article 9 (Time of Establishment of Contract and Applied Provisions) 1. The contract such as for transportation of the passenger based on the Service is deemed to be established the moment the User purchases an E-ticket and the Company sends information including the seat number to the User. 2. After the establishment of the contract prescribed in the previous paragraph, unless otherwise specified in these Terms of Use, the Company’s Regulations on Passenger Operations, etc., apply to Laview, Red Arrow, and Haijima Liner trains, and the Companies’ Regulations on Passenger Operations, etc., apply to the S-TRAIN. Article 10 (Confirmation of Purchase Details) When the User completes the procedures for purchasing an E-ticket through the Service, the Service sends the User an email indicating the completion of purchase and including the URL for confirming the purchase details. The User can confirm the purchase details of an E-ticket by accessing the URL. Article 11 (Presentation of E-tickets on the User’s Smartphone or PC) 1. When boarding the Train specified by an E-ticket, the User must have on hand a Smartphone or PC that can access the Website and display the E-ticket. 2. When a member of the Staff asks the User to show their E-ticket, the User must access the Website and show the most recent E-ticket displayed on their Smartphone or PC. Printouts or saved data cannot be used to board Trains. If the details of the E-ticket cannot be displayed due to depleted batteries of the Smartphone or PC, or other reasons, the User will be asked to purchase a new Limited-Express Ticket or Reserved-Seat Ticket and then speak to Staff. 3. If a User has purchased an E-ticket for an accompanying passenger, and a member of the Staff asks the User to show the E-ticket for the accompanying passenger, the User must show the E-ticket for the accompanying passenger. The accompanying passenger cannot board a Train other than the Train that the User is boarding. Article 12 (Confirmation of Identity by Staff) Staff might ask for the User Information entered by the User to confirm the User’s identity. Article 13 (Changing E-tickets) 1. Up to the time of departure of the Train specified by the E-ticket, the User can use the Service to change the E-ticket up to two times, as long as there are seats available on the Train to which the User wishes to change. In this case, after paying the purchase amount for the Train to which the User wishes to change, the purchase amount for the original Train will be refunded to the User’s Credit Card or Cashless Payment account. 2. After a User has completed the procedures for purchasing an E-ticket through the Service, the User can change the E-ticket by accessing the URL for changing trip details included in the email sent by the Service to indicate the completion of purchase or the completion of change of trip details. 3. Regarding the changes described in the previous paragraph, the User cannot change the number of seats purchased or change whether the E-ticket is for an adult or child. Changing the number of seats purchased and changing the E-ticket for adults or children are handled as refunds as prescribed in Article 14. 4. After a User boards a Train by using an E-ticket and said Train departs, if the User wishes to change the section of carriage or seat while on board the Train, they must speak to the Staff. In this case, if the Staff determines said change is possible, the User can change the section or seat. Requesting changes after boarding the Train can only be performed on board the same Train, and cannot be performed through the Service. 5. When handling the changes prescribed in the previous paragraph, the fare for the changed section must be received in cash. However, in comparison with the fare already received, no fare is collected if the fare for the actual section of carriage is the same, and no refund will be issued for any excess amount paid if the fare for the actual section of carriage is lower. Article 14 (Refunds for E-tickets) 1. A User can get a refund through the Service up to the scheduled time of departure of the Train specified by the E-ticket. 2. After a User has completed the procedure for purchasing an E-ticket through the Service, the User can get a refund by accessing the URL for refunds included in the email sent by the Service to indicate the completion of purchase or the completion of change of trip details. A User can get a refund through the Service up to the scheduled time of departure of the Train specified by the E-ticket. 3. If the User purchased E-tickets for multiple seats at one time, the User can get a refund for individual seats. 4. A handling fee of 100 yen per seat is charged for refunds for E-tickets. However, if the Company acknowledges that a refund is necessary, the handling fee might be waived. 5. Refunds will be transferred to the Credit Card or Cashless Payment account used at the time of the payment of the entire purchase amount, and the handling fee for the refund will be charged separately. Article 15 (Refunds for E-tickets Due to Suspension, Delay, or Other Situation) 1. If the Service is partially or fully suspended for a section for which a User has purchased an E-ticket, the entire purchase amount will be refunded to the Credit Card or Cashless Payment account used at the time of payment. However, no refunds will be issued for an S-TRAIN bound for Motomachi-Chukagai if the Service is suspended only between Yokohama and Motomachi-Chukagai. 2. For purchased E-tickets, if there is a delay of one hour or more from the prescribed arrival time for a Laview or Red Arrow train, the entire purchase amount will be refunded to the Credit Card or Cashless Payment account used at the time of payment. 3. Refunds will be processed from the day following the day on which the suspension, delay, or other situation occurred. Note that the processing of refunds might take up to seven days. 4. In addition, the Companies might issue a refund to a User if the Companies determine there is a justifiable reason for the Companies to bear responsibility. Refunds will be transferred to the Credit Card or Cashless Payment account used at the time of payment. Article 16 (Wheelchair-accessible seats/wheelchair caregiver seats) The following clauses outline the handling of wheelchair-accessible seats and wheelchair caregiver seats on limited-express trains (Laview/Red Arrow trains) in relation to this service. (1) Tickets for wheelchair-accessible seats and wheelchair caregiver seats can be purchased only under the following conditions. • Wheelchair-accessible seats: You can purchase a ticket for one wheelchair-accessible seat by itself, or a pair of tickets for one wheelchair-accessible seat and one wheelchair caregiver seat. • Wheelchair caregiver seats: You can purchase a ticket for a wheelchair caregiver seat only if paired with a ticket for a wheelchair-accessible seat. (You cannot purchase a ticket for a wheelchair caregiver seat by itself.) Note that, if no seats other than wheelchair-accessible seats or wheelchair caregiver seats are available on a particular train, tickets cannot be purchased for the wheelchair-accessible seats or wheelchair caregiver seats. Other matters pertaining to the purchase of e-tickets are as defined in Article 7. (2) An e-ticket for a wheelchair-accessible seat can be changed to an e-ticket for another wheelchair-accessible seat only. In such cases, the e-ticket for a wheelchair caregiver seat can be changed to an e-ticket for a wheelchair caregiver seat corresponding to the new wheelchair-accessible seat only. E-tickets for wheelchair-accessible seats or wheelchair caregiver seats cannot be changed to e-tickets for seats other than as outlined in this clause. Similarly, e-tickets purchased for seats other than wheelchair-accessible seats or wheelchair caregiver seats cannot be changed to e-tickets for wheelchair-accessible seats or wheelchair caregiver seats. Other matters pertaining to changing e-tickets are as defined in Article 13. (3) Regarding any pair of e-tickets for a wheelchair-accessible seat and a wheelchair caregiver seat, you can get a refund for the e-ticket for the wheelchair caregiver seat only, or for the pair of e-tickets for the wheelchair-accessible seat and the wheelchair caregiver seat; you cannot get a refund for the e-ticket for the wheelchair-accessible seat only. Other matters pertaining to the refund of e-tickets are as defined in Article 14. Article 17 (Handling of Personal Information) 1. When entering User Information, a User will enter information accurately. 2. The Company will appropriately handle personal information entered by the User based on the Company’s Policy on Protection of Personal Information. 3. The User’s Credit Card information will not be stored or managed through the Service. GMO Payment Gateway, Inc., an account settlement agent company, will store and manage the User’s Credit Card information. 4. The Company might use User Information (excluding Credit Card information) in the Service and the services of the Company and other Seibu Group companies. 5. The Company might convert User Information (excluding Credit Card information) into a form such that individuals cannot be identified and use or disclose this information for statistical analysis of usage trends or other purposes. 6. Within the scope necessary for operation of the Service, the Company might disclose User Information (excluding Credit Card information) to third parties such as the Companies or business partners that have concluded non-disclosure agreements. Article 18 (Sending Emails) 1. Whenever a procedure (such as the procedure for a purchase, change of trip details, or refund) is completed through the Service, the Company will notify the User via the email address entered into the Service. 2. When making changes or additions to the Service, or in cases of emergency, the Company might notify the User by sending an email or other means. Article 19 (Internet Environment) 1. Regarding the browser a User uses to access the Service from their Smartphone or PC, an encryption function is incorporated into every page to protect User Information. If the browser does not display content correctly, the User must check the browser’s security settings (SSL/TLS). 2. Operation of the service has been verified on the Windows 10, iOS 15, and Android 11 operating systems, and in the Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari browsers. Depending on the User’s type of Smartphone or PC and the versions of their operating system and browser, the User might not be able to use the Service. 3. The Company might change the operating environment of the Service to address future changes in the security standards of operating systems, browsers, etc. Article 20 (Communication Expenses Incurred in the Use of the Service) The User will bear any communication expenses incurred in the use of the Service. Article 21 (Suspension and Interruption of the Service) In the following cases, the Company might suspend or interrupt provision of the Service without notifying the User: (1) To perform system maintenance for the Service (2) If it is difficult to provide the Service due to a communication line failure that occurs on the side of the telecommunications company or provider, or due to a system fault or other problem that occurs on the side of the Credit Card company or Cashless Payment company (3) In the event of war, disturbance, earthquake, fire, power outage, or other state of emergency (4) If the Company deems suspension or interruption necessary for the operation of the Service Article 22 (Exemptions) The Company bears absolutely no liability for any loss or damage suffered by a User under any of the following circumstances. However, this does not apply if the cause of the loss or damage for Items 1 through 6 is attributable to willful misconduct or gross negligence by the Company. (1) Loss or damage suffered by a User caused by a communication line failure that occurs on the side of the telecommunications company or the Smartphone or PC provider, or by a system fault or other problem that occurs on the side of the Credit Card company or Cashless Payment company (2) Loss or damage caused by suspension or interruption to the Service (3) Loss or damage caused by incorrect User Information (4) Loss or damage caused by a dispute with a Credit Card company, Cashless Payment company, or other third party (5) Loss or damage caused by a change in these Terms of Use (6) Loss or damage caused by a violation of these Terms of Use (7) Any other loss or damage for which the Company is not liable Article 23 (Prohibitions) A User must not engage in any of the following actions, nor any actions that could potentially be any of the following: (1) Actions that violate laws or ordinances (2) Actions that violate public order and morals (3) Actions that might obstruct the operation of the Service (4) Actions whose purpose is to generate profit for a User in connection with the Service (5) Actions that infringe on the rights, property, or privacy of the Company or a third party (6) Actions that inflict loss or damage to the Company or a third party (7) Actions that involve the entry or transmission of false information (8) Actions that violate contracts between a User and their Credit Card company or Cashless Payment company Article 24 (Declaration and Warranty Regarding the Elimination of Anti-Social Forces) The User declares to the Companies that the User is not an organized crime group or other anti-social force, does not have any relations with anti-social forces, and is not controlled or influenced by anti-social forces. Furthermore, the User warrants that this will continue to be so in the future. Article 25 (Invalidation of E-tickets) If any of the following items apply to a User, the Company might invalidate an E-ticket without giving prior notice to the User. In this case, the Company will not issue a refund for the E-ticket. (1) The User violates these Terms of Use (2) The User uses a reproduction or alteration of the screen display of an E-ticket (3) There is any other illegal use of an E-ticket (4) The User Information entered is found to be false or otherwise misrepresented (5) A notice of unauthorized use is received from the Credit Card issuing company for the Credit Card used (6) A notice of unauthorized use is received from the Cashless Payment company for the Cashless Payment account used (7) The User violates a representation or warranty of the previous items (8) Any other case in which the Company determines the use of the Service to be undesirable Article 26 (Changes to Terms of Use) The Company might change these Terms of Use. In this case, the Company will publish on the Website a summary of the changes to the Terms of Use, the content of the revised Terms of Use, and the effective date of the changes. The revised Terms of Use will apply to all Users from the effective date of the changes. Article 27 (Applicable Laws and Agreed Court of Jurisdiction) 1. The applicable laws concerning these Terms of Use will be the laws of Japan. 2. If a judicial resolution between the Company and a User regarding the Service is required, the Tokyo District Court will be the agreed court of first instance with exclusive jurisdiction. Article 28 (Discussion and Settlement) If a problem occurs between a User and the Company regarding the Service, the User and the Company will discuss and solve the problem in good faith. Effective as of December 18, 2022 Revised on March 29, 2023